Frequently Asked Questions
Everything you need to know about shopping with CLIMAMARKET for your home climate needs.
How long does shipping take for heavy HVAC equipment?
Standard shipping for air conditioning units and heaters typically takes 3-7 business days. Large items are shipped via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy for installed units?
We offer a 30-day return policy on unused, unopened products. Please note that once a unit has been professionally installed, it cannot be returned unless it is found to have a manufacturer defect covered by warranty.
Do your products come with a manufacturer warranty?
Yes, all products sold on CLIMAMARKET are 100% authentic and come with full manufacturer warranties. We recommend professional installation to ensure your warranty remains valid.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.
Do you offer professional installation services?
CLIMAMARKET currently specializes in the supply of high-quality equipment. While we do not provide direct installation, we can provide a list of certified partner technicians in your local area upon request.